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HP Support Solutions Framework - should I uninstall if I uninstall HP Support Assistant
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DAZ54
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06-06-201611:44 AM
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Product: HP Support Solutions Framework
Operating System: Microsoft Windows 7 (64-bit)
Our helpdesk was of little help when I reported a warning about my battery, so I took matters into my own hand - Googled it, andinstalled HP Support Assistant to analyze my battery. I don't know much about this program, but it did help me get to the bottom of the problem and a new battery is on its way to me.
I decided to uninstall the Assistant because I didn't need it any longer. That's when I a happened to notice two other HP programs on my laptop - HP Support Solutions Framework, and HP Hotkey Support. Did these install when I installed the HP Support Assistant? If so, I'll want to uninstall these, too. If they were already on my laptop, then I don't want to remove them.
Please advise.
Thanks,
DAZ54
Solved!Go to Solution.
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SDF15
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Hello@DAZ54,
Thank you for visiting the HP Support Forums! The forums are a great place where you can find solutions for your issues, with help from the community!
I read your post about the HP Support Solutions Framework, and wanted to assist you!
It is possible that the program may have been installed with the HP Support Assistant. If you no longer want the program, you should be fine to uninstall it. For moreinformationabout the program, you can see the information here:HP Support Solutions Framework
Please let me know if this information helps you resolve the issue by marking this post as"Accept as Solution", this will help others easily find the information they may be looking for. Also, clicking theThumbs upbelow is a great way to say thanks!
Have a great day!
SDF15
I work on behalf of HP
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!
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SDF15
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Hello@DAZ54,
Thank you for visiting the HP Support Forums! The forums are a great place where you can find solutions for your issues, with help from the community!
I read your post about the HP Support Solutions Framework, and wanted to assist you!
It is possible that the program may have been installed with the HP Support Assistant. If you no longer want the program, you should be fine to uninstall it. For moreinformationabout the program, you can see the information here:HP Support Solutions Framework
Please let me know if this information helps you resolve the issue by marking this post as"Accept as Solution", this will help others easily find the information they may be looking for. Also, clicking theThumbs upbelow is a great way to say thanks!
Have a great day!
SDF15
I work on behalf of HP
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!
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- Microsoft Windows 7 (64-bit)
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DAZ54
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Thank you. I'll be sure to read about the app before I uninstall.
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'); var dropdownTriggerAnchorId = actualElId+'_dd_headerLink'; var dropdownTabIndex = $('#'+actualElId).attr('tabindex'); var ariaLabel = $('#'+actualElId).attr('aria-labelledby'); var dropdownTriggerValueId = actualElId+'_dd_headerValue'; if(ariaLabel==null || ariaLabel==undefined){ ariaLabel = dropdownTriggerValueId; } else{ ariaLabel = ariaLabel + " "+ dropdownTriggerValueId; } if($('#'+actualElId).hasClass('disabled')) { dropdownContainer.addClass('disabled'); } var dropdownTrigger = $('
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'); $(dropdownContainer).append(DropdownList); //insert the custom container after the select tag dropdownContainer.insertAfter($('#'+actualElId)); //populate the list items populateDropdownList(actualElId, DropdownListId); //Populate the Dropdown Header Value valueReq = $('#'+actualElId).attr('valuereq') if(valueReq!=null && valueReq!="" ){ var valObtained = getParameterByName(valueReq)?getParameterByName(valueReq):getCCLC(valueReq); if(valObtained != null && valObtained != ''){ valObtained = valObtained.toLowerCase(); /*check if language dropdown and customize for cn-zh hk-zh or tw-zh */ if($(this).attr('valuereq')=="lc") { if( getCCLC("cc") == "cn" && valObtained == "zh"){ valObtained = "zh-hans"; // for china return chinese simplified } else if((getCCLC("cc") == "tw" || getCCLC("cc") == "hk") && valObtained == "zh"){ valObtained = "zh-hant"; // for taiwan and hongkong return chinese traditional } } } populateDropdownHeader(actualElId, valObtained); } else populateDropdownHeader(actualElId, "");};populateDropdownHeader = function(elId, val) {//set the dropdown Header Value to the first elem var firstVal = $($('#'+elId).children('option')[0]).html(); $('#'+elId+'_dd_headerValue').empty().append(firstVal); $('#'+elId+'_dd_headerValue').addClass('default'); //set the hidden dropdown value if(!$('#'+elId).children('option').eq(0).prop('disabled')) { $('#'+elId).val(0) } if(val!="" ) { var elem = ""; $('#'+elId+'_dd_list li.elem a span.value').each(function(){ if($(this).html()==val){ //set the dropdown Header Value to the found elem elem = $(this).parents('a').html() $('#'+elId+'_dd_headerValue').empty().append(elem); //set the hidden dropdown value $('#'+elId).val(val); } }); }};populateDropdownList = function(elId, listId) { $('#'+elId).children('option').each(function() { var listItem = $('
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