This version of HP Support Solution Framework appears to be incompatible with your operating system. (2025)

"); } },500) }); })(LITHIUM.jQuery); var btn = $('.backToTopButton');$(window).scroll(function() { if ($(window).scrollTop() > 300) { btn.addClass('show'); } else { btn.removeClass('show'); }});btn.on('click', function(e) { e.preventDefault(); $('html, body').animate({scrollTop:0}, '300');}); (function($) { $(document).ready(function(){ $(window).scroll(function() { var s = $(".lia-top-quilt > .lia-quilt-row.lia-quilt-row-header:first-child"); var p = s.find(".lia-quilt-row-custom-header"); var top = s.offset().top; var scroll = $(window).scrollTop(); if (scroll >= 400) { $(".ask-common-wrap").addClass("footer-fixed"); } else { $(".ask-common-wrap").removeClass("footer-fixed"); } if ( scroll >= top ) { if (!(p.parent().hasClass("custom-header-background"))) { p.wrap("

"); } var backgroundDiv = p.parent(); var placeholderDiv = backgroundDiv.parent(); parentHeight = backgroundDiv.outerHeight(); placeholderDiv.css('min-height', parentHeight+'px'); backgroundDiv.addClass("stick"); } else { if(p.parent().hasClass("custom-header-background")) { p.unwrap(); } if(p.parent().hasClass("custom-header-placeholder")) { p.unwrap(); } } }); }); })(LITHIUM.jQuery);;(function($){// Workaround for survey - Part 2 function sleep(ms) { return new Promise(resolve => setTimeout(resolve, ms)); } async function surveyManualTrigger() { if (QSI.API) { await sleep(65000); QSI.API.run() } else {} } window.addEventListener("qsi_js_loaded", surveyManualTrigger, false);// Workaround for survey - Part 2 - END})(LITHIUM.jQuery);;function getParameterByName(name) { name = name.replace(/[\[]/, "\\[").replace(/[\]]/, "\\]"); var regex = new RegExp("[\\?&]" + name + "=([^]*)"), results = regex.exec(location.search); return results == null ? "" : decodeURIComponent(results[1].replace(/\+/g, " "));}(function($) {$("#markMessageAsAcceptedSolutionSecondaryButton").click(function(e){localStorage['accepted-solution-clicked'] = true;});var hpmmd=window.hpmmd||{type: 'Cleansheet Wash', page:{events:[]}, product:{},user:{},legacy:{},promo:{},search:{}};hpmmd.page.site = 'csf';hpmmd.page.name = 'ForumTopicPage'; hpmmd.page.section = 'Desktops';hpmmd.page.subsection = 'Desktop Software and How To Questions';hpmmd.page.content_id = ''; if (LITHIUM.CommunityJsonObject.WebTracking.Activities && LITHIUM.CommunityJsonObject.WebTracking.Activities.UserMessageEvent) { hpmmd.page.page_action = LITHIUM.CommunityJsonObject.WebTracking.Activities.UserMessageEvent.replace("tracking.message.","")+" "+'forum'; hpmmd.page.content_id = ''; } if(localStorage['accepted-solution-clicked']){ localStorage.removeItem("accepted-solution-clicked"); hpmmd.page.page_action = "accepted-solution " +'forum'; hpmmd.page.content_id = ''; } if(hpmmd.page.page_action=="new forum") { if(localStorage['post-from-board']) { hpmmd.page.page_action += " board_page"; } else { hpmmd.page.page_action += " thread_page"; } } if(getParameterByName("post-from-board")=="true") { localStorage["post-from-board"] = true } else if(localStorage['post-from-board']) { localStorage.removeItem("post-from-board"); }hpmmd.user.login = 'false'; if (LITHIUM.CommunityJsonObject.WebTracking.Activities.SearchTerm) { if (!hpmmd.search) {hpmmd.search = {}} hpmmd.search.keyword = LITHIUM.CommunityJsonObject.WebTracking.Activities.SearchTerm; } window.hpmmd = hpmmd;})(LITHIUM.jQuery); ;(function($){ console.log("Medallia Global Data Layer - Checking if we have Global data layer"); if (!window.hasOwnProperty('globalDataLayer')) { console.log("Medallia Global Data Layer - No Global data layer. Creating it"); window.globalDataLayer = {} } console.log("Medallia Global Data Layer - Adding language code: " + "en"); window.globalDataLayer.LanguageCode = "en"; window.globalDataLayer.popUpSurvey = true; window.globalDataLayer.isUserAnonymous = true; window.globalDataLayer.threadboardname = "Desktop-Software-and-How-To-Questions"; var startTime = new Date(); var surveyPollingTimeout = 60000; var interval = setInterval(function () { if (Math.abs(new Date() - startTime) > surveyPollingTimeout) { clearInterval(interval); } if ($("#nebula_div_btn").length) { clearInterval(interval); $('.alert-section ul').append('

'); $('.alert-section-mobile ul').append('

'); var feeedbackButtonText = $('.kampyle_button-text').text(); $('.opt-feedback-link').text(feeedbackButtonText); $('[id^=opt-custom-feedback]').on('click', function(){ $('#nebula_div_btn').trigger('click'); }); } }, 500);})(LITHIUM.jQuery);(function($) {/* Check the environment (STG vs PRO) to set the correct URL. The code will run both on Stage and Production */var url = "https://global-navbar-backend.id.hp.com/api/v1/session/sso_check";$.ajax({ type: 'GET', url: url, contentType: 'application/json', dataType: 'json', xhrFields: { withCredentials: true }, success: function(data) { /* If the call is successfull, have two scenarios: */ /* If the user is NOT logged in and the results from the API says that a valid session exists, redirect the user to the Khoros sign in plugin, which will take care of authenticating the user on the community automatically */ if(data.sessionIsValid) { // window.location="https://h30434.www3.hp.com/plugins/common/feature/oauth2sso_v2/sso_login_redirect?referer=https%3A%2F%2Fh30434.www3.hp.com%2Ft5%2FDesktop-Software-and-How-To-Questions%2FThis-version-of-HP-Support-Solution-Framework-appears-to-be%2Ftd-p%2F9185808"; window.location= "/plugins/common/feature/oauth2sso_v2/sso_login_redirect?referer=https%3A%2F%2Fh30434.www3.hp.com%2Ft5%2FDesktop-Software-and-How-To-Questions%2FThis-version-of-HP-Support-Solution-Framework-appears-to-be%2Ftd-p%2F9185808"; } }, error: function (jqXHR,textStatus,errorThrow) { /* If the call is not successfull, don't take any action. */ console.log("Single Sign-on | Error: " + errorThrow); } });})(LITHIUM.jQuery);(function () { window._uxa = window._uxa || []; try { if (typeof dataLayer !== 'undefined') { } } catch (e){} if (typeof CS_CONF === 'undefined') { window._uxa.push(['setPath',window.location.pathname+window.location.hash.replace('#','?__')]); var mt = document.createElement("script"); mt.type = "text/javascript"; mt.async = true; mt.src = "https://t.contentsquare.net/uxa/eee8c774-ec16-4fc4-a63b-ee91d06bc089.js"; document.getElementsByTagName("head")[0].appendChild(mt); } else { window._uxa.push(['trackPageview',window.location.pathname+window.location.hash.replace('#','?__')]); }})();LITHIUM.PartialRenderProxy({"limuirsComponentRenderedEvent":"LITHIUM:limuirsComponentRendered","relayEvent":"LITHIUM:partialRenderProxyRelay","listenerEvent":"LITHIUM:partialRenderProxy"});LITHIUM.AjaxSupport({"ajaxOptionsParam":{"event":"LITHIUM:partialRenderProxyRelay","parameters":{"javascript.ignore_combine_and_minify":"true"}},"tokenId":"ajax","elementSelector":document,"action":"partialRenderProxyRelay","feedbackSelector":false,"url":"https://h30434.www3.hp.com/t5/forums/v4/forumtopicpage.liabase.basebody.partialrenderproxy:partialrenderproxyrelay?t:ac=board-id/DesktopQA/thread-id/89186","ajaxErrorEventName":"LITHIUM:ajaxError","token":""});LITHIUM.Auth.API_URL = "/t5/util/authcheckpage";LITHIUM.Auth.LOGIN_URL_TMPL = "/plugins/common/feature/oauth2sso_v2/sso_login_redirect?referer=https%3A%2F%2FREPLACE_TEXT";LITHIUM.Auth.KEEP_ALIVE_URL = "/t5/status/blankpage?keepalive";LITHIUM.Auth.KEEP_ALIVE_TIME = 300000;LITHIUM.Auth.CHECK_SESSION_TOKEN = 'YgAXq1nDq-6G_-1';LITHIUM.AjaxSupport.useTickets = true;LITHIUM.Cache.CustomEvent.set([{"elementId":"link_2","stopTriggerEvent":false,"fireEvent":"LITHIUM:labelSelected","triggerEvent":"click","eventContext":{"uid":251,"selectedLabel":"windows 11","title":"Windows 11"}}]);LITHIUM.Loader.runJsAttached();// -->